Privacy Policy

Me99 Casino respects your privacy and aims to handle personal information carefully, transparently and securely. This Privacy Policy explains the types of information an online casino service may collect, why it is used, how it may be shared, how cookies work, and how players can make privacy requests.

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Information we collect

When you use the Me99 Casino website or create and use an account, information may be collected and recorded in connection with your activity. The information handled depends on the services you use, the choices you make, and the checks that may be required before certain account functions are available. Some information is provided directly by you, while other information is generated when you use the website.

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The information an online gambling website typically handles may include the following categories:

Account details, such as your name, date of birth, contact details, login information and account preferences.
Verification documents and related information used to confirm identity, age, account ownership or other details required for account checks.
Payment and transaction records, including deposits, withdrawals, gaming activity, payment method information and records of account balances or adjustments.
Technical and device information, such as your IP address, browser type, operating system, device identifiers, language settings, approximate location and information about how you interact with the website.
Cookie and similar technology information, including session details, preferences, security information and website usage data.
Communications and support information, including messages, requests, feedback and records needed to respond to you or maintain an accurate service history.

You should provide information that is accurate and keep your account details up to date. If requested information is not provided, some account, payment, verification or support functions may not be available. We may also receive information from service providers or other sources where this is reasonably necessary to verify information, protect accounts or meet applicable requirements.

Information about other people

Please do not provide personal information about another person unless you are authorised to do so and have a lawful reason for providing it. If information about another person is included in a request or communication, it may be used only for the relevant account, support, security or legal purpose.

How information is used and shared

Personal information is used for purposes connected with providing and managing the casino service. This includes creating and maintaining an account, processing account activity, communicating with players, delivering customer support, and helping the website operate properly. Information may also be used to understand service performance and improve website functions, provided this is done in a way that is appropriate for the relevant purpose.

Verification and security checks are an important part of an online gambling service. Information may be used to verify identity and account details, detect suspicious or unusual activity, prevent fraud and misuse, protect payment processes, investigate disputes, and help maintain the security of players, accounts and the website. These checks may involve comparing information supplied by a player with information available from appropriate verification or security service providers.

Information may also be used to meet legal, regulatory, financial, accounting, record-keeping and responsible operation requirements that apply to the service. This can include responding to valid requests from public authorities, handling complaints, resolving disputes, enforcing applicable terms, and protecting legal rights. Information is used only where there is a reasonable purpose for doing so and, where relevant, a suitable legal basis.

Service providers and disclosures

To operate the website, information may be shared with trusted service providers that assist with hosting, technology, payments, identity and verification checks, fraud prevention, communications, customer support, analytics, security or record management. These providers should receive information only to the extent needed for their service and are expected to handle it appropriately.

Information may be disclosed where necessary to protect the website, players or other people, to investigate suspected fraud or unlawful activity, to respond to legal processes, or to comply with an applicable obligation. Information may also be transferred as part of a business change, such as a restructuring or service transfer, subject to appropriate handling. Personal information is not intended to be used for unrelated purposes without a suitable basis or, where required, your consent.

Security of personal information

Reasonable technical, organisational and administrative measures are used to help protect personal information from unauthorised access, loss, misuse, alteration or disclosure. Access may be limited to people and providers who need information for an approved purpose. No website, online transmission or storage system can be guaranteed to be completely secure, so players should use a strong password, keep login details confidential and contact support if they suspect unauthorised account activity.

Cookies, marketing and data retention

Cookies are small files or similar technologies placed on a device when a website is used. They can help a website remember a session, keep security functions working, save preferences, understand how pages are used and support relevant communications. Some cookies may be necessary for the website to function, while others may be used for analytics, performance or marketing purposes.

You can manage or restrict cookies through your browser settings. Depending on the browser and the choices made, disabling or deleting cookies may affect logins, preferences, security features or other website functions. Browser settings can also allow you to review stored cookies, block some categories or delete them when you choose. Cookie controls do not necessarily remove information that has already been collected through other account or transaction records.

Where marketing communications are sent, they may be based on your account details, communication preferences or interactions with the website. You can withdraw consent to marketing or ask for marketing communications to stop by contacting support@me99casino.wtf. You may also be able to use an unsubscribe or preference option included in a marketing message. Service messages about account security, transactions, verification or important changes may still be sent where they are needed to provide the service or meet an obligation.

How long information is kept

Personal information is kept for as long as it is reasonably needed for the purposes described in this Privacy Policy, including account management, support, security, dispute handling and record keeping. When information is no longer needed, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.

Closing an account does not always mean that every record can be deleted immediately. Some account, verification, payment, transaction, security or communications records must be kept for a period required by law or for another permitted purpose. Once the relevant period ends, information should be securely disposed of or anonymised where appropriate.

Your privacy rights and how to contact us

Depending on your circumstances and applicable privacy requirements, you may have rights relating to the personal information held about you. These rights are intended to help you understand and control how your information is handled. A request can be made by contacting support@me99casino.wtf and explaining what you need.

Access: you can ask for information about the personal information held about you and, where appropriate, request a copy or an explanation of how it is used.
Correction: you can ask for inaccurate, incomplete or out-of-date personal information to be corrected or updated.
Deletion: you can ask for personal information to be deleted where it is no longer needed or where deletion is otherwise available. This right may be limited when records must be kept for a period required by law, to protect security, to resolve a dispute or for another permitted purpose.
Withdrawal of marketing consent: you can withdraw consent to promotional or marketing communications by contacting support@me99casino.wtf. Withdrawing consent does not affect processing that took place before the withdrawal and does not necessarily stop essential service communications.
Restriction or objection: in some circumstances, you may ask for certain processing to be restricted or object to a particular use of your information.
Complaint: if you have concerns about the handling of your personal information, you can contact support@me99casino.wtf so the issue can be reviewed.

To protect account security and personal information, a privacy request may need to be linked to the relevant account and identity. We may ask for reasonable information to confirm that the request has been made by the correct person. Requests are reviewed and handled within a reasonable period, subject to the nature of the request, the information involved and any applicable requirements.

A request for access, correction, deletion or marketing withdrawal should include enough information for the relevant account or records to be identified. Please avoid sending unnecessary sensitive information in an email. If a request cannot be completed in full, an explanation may be provided where appropriate, including where information must be retained or where disclosure could affect another person, security checks or legal obligations.

Changes to this Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes to the website, the services, privacy practices or applicable requirements. The latest version will apply when it is made available on the website. Players should review this page periodically, particularly before providing new information or using a feature that involves personal data.