Responsible Gaming

Gambling should be an enjoyable leisure activity, not a way to make money or solve financial problems. Me99 Casino encourages players in Australia to make informed choices, understand the risks and use available controls to keep gambling within safe and affordable limits.

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Gamble for entertainment

Responsible gaming means staying in control of how often you gamble, how much you spend and how long you play. Before using any gambling service, consider whether it is suitable for your circumstances and whether you can afford to lose the money you intend to use. Gambling outcomes are based on chance, and no strategy, system or pattern can guarantee a win.

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Me99 Casino is intended for adults who choose to gamble as a form of entertainment. You should only gamble when you are legally permitted to do so in your location. Never gamble on behalf of another person, allow someone else to use your account or try to recover previous losses by placing larger or more frequent bets.

Plan before you play

Decide how much money and time you can afford to spend before starting.
Treat your gambling budget as entertainment spending, not as an investment or source of income.
Avoid gambling with money needed for rent, bills, food, travel, savings or other important commitments.
Take regular breaks and avoid playing when you are tired, upset, stressed or under the influence of alcohol or other substances.
Keep gambling separate from financial decisions and never borrow money to continue playing.
Accept that losses are part of gambling and do not chase them by increasing your stakes.

A simple budget can help you make decisions before emotions become involved. If you reach the amount or time you planned to spend, stop for the day. Winning does not mean you need to continue, and a loss does not need to be recovered. Taking a break after either result can help you maintain perspective.

Recognising when gambling may be a problem

Problem gambling can affect people from all backgrounds. It may develop gradually, and some people may not recognise the impact until gambling has affected their finances, relationships, work, study or wellbeing. Experiencing one warning sign does not provide a diagnosis, but several signs may indicate that it is time to pause and seek support.

Possible warning signs

Thinking about gambling frequently or finding it difficult to concentrate on other activities.
Gambling for longer than intended or returning sooner than planned.
Spending more money than your personal budget allows.
Increasing bet amounts to get the same excitement or to try to recover losses.
Feeling restless, irritable or anxious when you try to stop or reduce gambling.
Hiding gambling activity, losses or account transactions from family, friends or people you trust.
Borrowing money, selling possessions or using credit to fund gambling.
Missing work, study, appointments or social activities because of gambling.
Arguing with people close to you about how often you gamble or how much you spend.
Feeling guilty, embarrassed, hopeless or distressed after gambling.
Using gambling to escape problems, difficult emotions or financial pressure.
Trying to stop several times but returning to gambling soon afterwards.

If any of these signs feel familiar, consider stopping play and speaking with someone you trust. You do not need to wait until a serious problem develops before asking for help. A qualified counsellor or gambling support service can help you understand your options without judgement.

A practical self-check

Ask yourself whether gambling is still within your planned budget, whether you can stop when you decide to stop and whether you would feel comfortable telling someone close to you about your gambling. If the answer to any of these questions is no, taking a longer break or closing your account may be appropriate.

Tools to help you stay in control

Depending on the services available to your account and the requirements that apply to your location, Me99 Casino may provide tools that support responsible gambling. These tools are intended to help you plan your play, but they do not replace personal judgement or professional advice. Read the instructions for each tool carefully before confirming a setting.

Deposit, spending and time limits

Where available, you may be able to set limits on deposits, spending or the amount of time spent using gambling services. Choose limits that reflect what you can genuinely afford, rather than an amount based on a hoped-for win. A limit is most useful when it is set before you begin playing and treated as a firm boundary.

Time-outs and breaks

A temporary time-out can provide space to review your gambling and consider whether it remains enjoyable and affordable. Use a break at the first sign that your play is becoming difficult to manage. During a break, avoid opening another account or using another gambling service to continue playing.

Self-exclusion

Self-exclusion is a stronger restriction for people who want to stop gambling for a defined period or indefinitely. If this option is available, follow the instructions provided by the service and choose a period that gives you meaningful protection. Self-exclusion should be treated seriously. Do not try to bypass it by creating a new account, using another person’s details or asking someone else to gamble for you.

Account closure and marketing preferences

You can consider closing your account if you no longer want to gamble or if other controls are not enough. You may also review available communication preferences and choose not to receive promotional messages. Account closure, a time-out or self-exclusion may not automatically address accounts held with other providers, so consider seeking broader support where needed.

If you need help using a control, use the official support option available on the website. Do not share your password or security codes with another person. Any request to change account restrictions may be subject to verification and applicable requirements.

Getting support

Talking about gambling can feel difficult, but early support can make a difference. Consider speaking openly with a family member, friend, doctor, counsellor or other qualified health professional. You can also contact Gambling Help Online or the relevant gambling support service in your Australian state or territory for information, counselling and referral options.

Support is available for both people who gamble and those affected by someone else’s gambling. A partner, relative or friend may experience financial stress, conflict or emotional harm even if they do not gamble themselves. If you are supporting another person, protect your own wellbeing, avoid covering up ongoing losses and seek independent advice about financial and personal boundaries.

If gambling has caused financial stress

Make a clear list of essential bills, debts and available income. Stop gambling while you review your situation, avoid taking on further credit for gambling and consider speaking with a free or qualified financial counsellor. Do not rely on a future win to resolve debts. A financial counsellor can help you understand practical next steps and available support.

If you feel unsafe or overwhelmed

Gambling-related stress can sometimes lead to feelings of hopelessness or thoughts of self-harm. If you or another person is in immediate danger, contact local emergency services or go to the nearest hospital. You can also seek urgent assistance from a qualified health professional or crisis support service. Your safety is more important than any gambling account, balance or loss.

Me99 Casino encourages responsible decisions and may take steps required by applicable rules to protect players. If you believe your gambling is becoming difficult to control, stop playing, use the strongest available account restriction and seek independent support. A safer gambling decision can be made at any time.